What started out rough - ended Great - thanks to Matt! Initially, we were missing a mutual communication. Matt and I discussed the situation and he went above and beyond to resolve. In all the years I've looked to Bergstrom to provide and manage my vehicles - I cannot recall needing to have a "situation" resolved.. It's good to know that when/if that happens, I can communicate with the associate and they will work it all out! Thank you again!
Been a customer here for 17 years. NEVER dissapointed. Been a few wrinkles over the years, but they ALWAYS made it right. Miss Roger, looking forward to getting to know the new GM....
Amazing service. Greg Sampson does a great job! Thank you
Horrible service department! Not even worth one star. We bought a new vehicle from this dealer. The first oil change was a total and complete disaster. The process took over two hours and service writer tried to up sell us on services that were not needed on a new vehicle. Bergstrom offered a free oil change as a make-up. This went well. The vehicle, while under warranty, now has a non-functioning rear defroster. On the next oil change, this was mentioned to the service writer. The techs basically pushed the button, confirmed it did not work and said bring the vehicle back sometime to have it fixed. Days when I can leave the vehicle for an entire day are rare. When I called on my next available opportunity, I was told it would be over a week before I could get in for this warranty work. There was no offer to see if any other Bergstrom Ford store could help, just an attitude of "too bad". Considering Bergstrom was already aware of the problem, which they blew off, and it's a warranty issue, I would have hoped for at least a little customer service. Please don't waste your time on this organization. There are better Ford stores in the area.
Great customer service! Love the atmosphere. I will buy all my vehicles here!!
Bergstrom Ford Lincoln Of The Fox Valley is a US Car Dealer based in Neenah, Wisconsin. Bergstrom Ford Lincoln Of The Fox Valley is located at 525 S Green Bay Rd, Neenah, WI 54956, USA.
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